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Order Statuses.

From initial order creation and payment processing, to dispatch and delivery, an Accu order goes through several important processes before arriving safely at its destination. The progress of your order, and the status which is currently applied to it, can be found using our online order tracker.

There are many different order statuses for our different order types and delivery methods. The table below can be used for a more detailed explanation of each status:

Order Status	Description
Payment Processed	Your payment has been processed.
Order Complete – Shipped	Your order has been dispatched.
Delivered	Your order has been delivered, thank you for choosing Accu!
Cancelled	Your order has been cancelled. If you were not expecting a cancellation, we may just be making changes to your order. Please feel free to contact us for more details.
Refund	Your order has been cancelled and a full refund has been issued.
Payment Error	There has been an error with your chosen payment method, please contact us by telephone to arrange payment.
Awaiting Bank Wire Payment	We have your order, but we are awaiting payment before we can manufacture or ship your goods. Bank wire payments may take several days to appear on our system.
Awaiting Payment Before Processing / Manufacture	We have your order, but we are awaiting payment before we can manufacture or ship your goods.
Added To Credit Account	Your order has been added to your credit account and manufacture/shipping will begin shortly. To see your credit account order history, please visit your ‘account summary’.
PayPal Payment Accepted	Your payment has been processed.
Awaiting Credit Card Payment	We have your order, but we are awaiting payment before we can manufacture or ship your goods. Please contact us by telephone to arrange payment.
Quality Control Issue	We’re very sorry - we have detected a problem with your items which may cause delays. We have placed your order into a temporary holding bay while the issue is resolved. Our team is aware of the delay and we are working to get your order to you as quickly as possible. Please feel free to contact us for more information.
Partial Order Shipped	Your order has been partially shipped as discussed with our team. The remainder of your order will follow shortly.
Order Ready For Picking	Your order is going through quality control, and will be picked and dispatched shortly.
Sales Order Raised	We have your order, but we are awaiting payment before we can manufacture or ship your goods.
Out For Delivery	Your order has been dispatched and is currently out for delivery. Tracking information has been sent to your email address.
At Delivery Location	Your order has been dispatched and is currently at our courier’s sorting depot.
Delayed	Your order has been delayed in transit. Please feel free to contact us for more information.
Delivery Attempted	Your order has not been successfully delivered. Please feel free to contact us for more information.
Partial Order Shipment Request	A partial shipment has been requested and is now being scheduled by our automated system.
Delivery Date Updated	Your delivery date has been updated. Please feel free to contact us for more information.
Quotation Raised	A quotation has been raised based on your requirements.
Quotation Accepted	Your quotation has been accepted and will now be converted into an order.
Quotation Rejected	Your quotation has not been accepted. Please let us know how we can improve our offer.
Follow Up	A quotation follow-up email has been sent. Your feedback is greatly appreciated.
Quotation Expired	Your quotation has not been accepted. Please let us know how we can improve our offer.
Picking In Progress	Your order is going through quality control, and will be picked and dispatched shortly.
Order Ready For Picking - Partial Order Shipment	Your order is going through quality control, and will be picked and partially dispatched shortly.
Purchase Order Raised	We have your order, but we are awaiting payment before we can manufacture or ship your goods.